service idea

1. What is the MOQ?

For different product,the MOQ is different.But we can supply you samples.

2:How long will you give me the reply?

we will contact you in 12 hours as soon as we can.

3.How about the price?

As we believe the quality is the most important,we will provide the best quality product with reasonable price.

4:Could I visit your factory?

Of course,if you need we will help you to visit our factory.

5:If I have paid,when will you help me to produce?

When we have received the money in our account,we will give you the receipt and arrange to produce immediately.

6. What is lead time?  

If we have it in stock, we can ship it to you within about 3-5 working days. 

If we don't have it in stock, the lead time will be 10-30 days. 

If the product is urgent,please tell us and we will try our best to satisfy you.

7. What is the payment terms? 

All T/T, Western Union, L/C, Escrow,paypal  are acceptable. 

8. What is the express delivery? 

DHL, Fedex, TNT ,EMS, UPS etc. 

If you order large quantity products,the most economic shipping way will be by sea or by air transport. 

9. What is the quality guarantee? 

Quality guarantee:  12 months. 

If the product has quality problem within 12 months, please return it to us, we will repair it; if we can't repair it successfully, we will give you a new one; but the man-made damage, improper operation and force majeure will be excepted. 

And you will pay the shipping cost of returning to us, we will pay the shipping cost to you.

10. Is there any after-sale service? 

After you receive our product, if you have any questions or need any assistance, we can provide you the after-sale service by e-mail,skype,trade manager,telephone and QQ etc.